Privacy Policy

1. Who We Are

Servixy ("we", "our", "us") operates the online marketplace at www.servixy.lk, connecting homeowners with home service professionals across Sri Lanka. You can contact us at support@servixy.com.

2. Information We Collect

When you use Servixy, we may collect the following types of information:

• Account information: name, email address, phone number, and password (stored securely).
• Profile information: for providers, this includes service categories, areas, rates, bio, and profile photos.
• Job data: job descriptions, locations, quotes, and booking details posted on the platform.
• Usage data: pages visited, actions taken, and device/browser information collected via analytics tools.
• Communications: messages sent through the platform between customers and providers.

3. How We Use Your Information

• To provide and operate the Servixy marketplace.
• To match customers with relevant service providers in their area.
• To facilitate job postings, quotes, and bookings.
• To send transactional emails (job updates, quote notifications).
• To improve the platform based on aggregate usage analytics.
• To respond to support requests.

4. Sharing Your Information

We do not sell your personal information. We may share data in the following circumstances:

• Between customers and providers: your name and job details are shared with providers who quote on your job. Provider profiles (name, service area, ratings) are publicly visible.
• Service providers: third-party tools we use to operate the platform (hosting, analytics, email delivery). These are bound by data processing agreements.
• Legal obligations: where required by Sri Lankan law or a court order.

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated personal data.
• Opt out of non-essential marketing communications.

To exercise any of these rights, contact us at support@servixy.com.

7. Cookies

Servixy uses essential cookies to keep you logged in and maintain platform functionality. We may also use analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

8. Security

We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. However, no internet transmission is 100% secure, and we encourage users to use strong, unique passwords.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, contact us at support@servixy.com.